Privacy Policy

1. Introduction and Scope

cv666 treats the privacy of its users as a top priority. This policy describes what information we collect, why we collect it, how we use it, and in what circumstances it may be shared with third parties. This document has been prepared in accordance with applicable data protection guidelines in Bangladesh.

This policy applies to the cv666 website, mobile applications (Android and iOS), and all services connected to them. It covers everything from the moment an account is created through every transaction and support request.

Persons under 21 years of age are not permitted to open or use an account on this platform. An age verification process is followed at the time of account registration.

2. Information We Collect

cv666 collects two types of information — information you provide directly, and information collected automatically through your use of the site.

2.1 Information Provided Directly

• Full name and date of birth
• Email address and mobile number
• National ID or passport number (for identity verification)
• Payment information: bKash, Nagad, Rocket, Upay account numbers or bank account details
• Information you send when seeking support via live chat or email

2.2 Information Collected Automatically

• IP address and device type
• Browser type and version
• Time of accessing the site, total time spent, and pages viewed
• Cookie and session data (details in Section 8)
• Gaming activity, bet history, and transaction records

3. Purpose of Using Information

The information collected is used for the following purposes:

1. Account management: Creating, verifying, and securing your account, managing login sessions, and enabling password recovery.
2. Financial transactions: Processing deposits and withdrawals and maintaining transaction records.
3. Identity verification: Following the KYC (Know Your Customer) process to ensure a safe environment and prevent misuse.
4. Customer support: Viewing relevant account information when providing support via 24/7 live chat and email.
5. Bonuses and promotions: Applying eligible bonus offers and determining VIP membership status.
6. Security monitoring: Detecting fraud, money laundering, and account hacking attempts.
7. Service improvement: Analysing user experience to improve site functionality and game selection.
8. Notifications and communications: Sending important account-related messages, promotional offers, and policy change notices.

4. Sharing Information and Third Parties

cv666 does not sell your personal information for commercial purposes. However, limited information may be shared with specific third parties as needed to operate the service:

4.1 Payment Processors

Payment gateways including bKash, Nagad, Rocket, Upay, and bank transfer receive the information needed to process transactions. These organisations are governed by their own privacy policies.

4.2 Game Providers

Relevant session data may be passed to Pragmatic Play, PG Soft, JILI, Evolution, and other game studios to operate their services. Game outcomes and RTP are determined within their own systems.

4.3 Security and Analytics Services

Trusted third-party technology may be used for fraud detection and traffic analysis. Data protection agreements are in place with these service providers.

4.4 Legal Obligations

Information may be disclosed to comply with court orders, requests from government authorities, or applicable law. In such cases, only the relevant information is provided.

5. Data Retention Period

We retain your information for as long as your account is active and for as long as necessary to provide the service. Even after an account is closed, the following information is kept for specified periods:

• Financial transaction records: minimum 5 years (in accordance with financial regulations)
• Identity verification documents: minimum 3 years after account closure
• Gaming history and bet records: minimum 3 years
• Customer support conversations: 2 years

After the specified period, information is securely deleted or anonymised by removing any identifying details.

6. Data Security Measures

cv666 has put in place multiple technical and administrative measures to keep your information secure:

6.1 Technical Security

• SSL/TLS encryption — all data transfers are encrypted
• Sensitive information stored in databases is kept in an encrypted state
• Firewall and intrusion detection systems are active
• Regular security audits and vulnerability assessments
• Two-step verification (OTP) is available for use

6.2 Administrative Security

• Only authorised staff can access information on a need-to-know basis
• Privacy training and confidentiality agreements are mandatory for staff
• Data access logs are maintained and monitored

7. Your Rights

As a cv666 member, you have the following rights regarding your personal information:

7.1 Right to Access

You may request a copy of the personal information we hold about you at any time. Contact us via 24/7 live chat or email and we will verify your identity before providing the information.

7.2 Right to Correction

If your profile contains incorrect or outdated information, you may request a correction. The relevant information will be updated after identity verification.

7.3 Right to Close Your Account

You may request that your account be closed at any time. However, some information will be retained for specified periods due to legal and financial obligations.

7.4 Right to Withdraw from Marketing Messages

You may withdraw your consent to receive promotional emails or notifications at any time. Important account-related messages may still be sent.

For more information about your rights regarding responsible gaming and self-exclusion, please visit our Responsible Gaming page.

8. Cookie Policy

The cv666 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

8.1 Essential Cookies

These cookies are essential for operating the site — maintaining login sessions, saving form data, and security verification. They cannot be turned off.

8.2 Functionality Cookies

Used to remember your preferences — such as language selection, game history, and personalised settings.

8.3 Analytics Cookies

Used to analyse site usage, which helps improve the quality of the service. You have the option to turn off these cookies from your browser settings, though doing so may affect the functionality of some features.

9. Protection of Minors

All cv666 services are for persons aged 21 and above only. We do not intentionally collect any personal information from minors. If it becomes known that a user is under 21, their account will be closed immediately and any collected information will be deleted.

If a parent or guardian believes their child is using this platform, please notify our support team immediately.

10. International Data Transfers

Information may be stored or processed outside Bangladesh to operate cv666's services. In such cases, it is ensured that the data protection standard is no lower than that described in this policy. Data protection agreements are in place with third parties who process this information.

11. Policy Changes

cv666 reserves the right to update this privacy policy when necessary. If significant changes are made, a notification will be sent to the registered email address and published on the website. Continued use of the site after a policy change will be considered as acceptance of the new policy.

For questions about policy changes, you will find answers in our FAQ section, or you can contact the support team directly.

12. Contact and Complaints

If you have any questions, complaints, or information-related requests regarding this privacy policy, please contact us:

• Live Chat: Available 24/7 from any page on the site
• Email: [email protected]
• Language: Support is available in Bengali and English

We will try to respond to all information-related requests within a maximum of 7 business days after verification.